Return And Refund Policy
In the event that you are not satisfied with your purchase from us, kindly contact us within 3 days of receiving your product. The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer.
Please clearly indicate your order number,name, address, contact number and reason for dissatisfaction.
Please note that items on sale are non-refundable and non-exchangeable.
Collawell reserves the right to cancel and refuse any order that appears to be fraudulent in nature. We may contact our customer to verify their particulars and perform relevant checks to protect against frauds.
We regret to inform that our customers have to bear the cost of sending the product back.
We are always here to help, if you have questions, please email to: