Return & Refund Policy

In the event that you are not satisfied with your purchase from us, kindly contact us within 3 days of receiving your product. The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for a full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of the product caused by the customer.

Please clearly indicate your order number, name, address, contact number, and reason for dissatisfaction.

Please note that items on sale are non-refundable and exchangeable.

Inno Asia Distribution Sdn Bhd reserves the right to cancel and refuse any order that appears to be fraudulent in nature. We may contact our customers to verify their particulars and perform relevant checks to protect against fraud.

We regret to inform you that our customers have to bear the cost of sending the product back.

Please return your purchase to the following address:
Inno Asia Distribution Sdn Bhd
No.32-1F, Jalan Setia Perdana BE, U13/BE,
Seksyen U13, Setia Alam,
Shah Alam, 40170, Selangor Darul Ehsan


Please contact us at admin@innoshoppe.com should you have any further questions or doubts.